All packages are sent by the Austrian Post. The delivery usually takes 6 - 9 business days and has a tracking number. Depending on the destination, it takes 1 – 5 weeks. It usually doesn’t take that long, but some delays might be caused by the customs.
When we ship your order you will receive a notification e-mail.
Please, make sure your shipping address is full and correct before submitting an order. We will ship it to the address provided. We are not responsible for lost orders or returned to the sender orders due to an incorrect address.
For international orders:
Please, note that depending on your country, there might be extra taxes and charges at the customs. These additional fees are not included in the price and it is the customer’s responsibility to check with the local customs what they may cost.
We are not responsible for lost orders if you do not contact us within 20 days of the shipping date.
Items are shipped in handcrafted beige paper bags with the Joias Pal logo. Each item is individually packed. Our mail envelopes are bubble wrapped, so your items don’t get damaged during transportation.
Returns and Exchanges
If you are not satisfied with your order for any reason please contact as you received the item. We will try to resolve the issue as quickly as we can.
Conditions in order to make an exchange or return an item:
1. The jewelry should be in the same condition as you received it, unworn and in the original packaging.
2. We do not refund the shipping cost that you have already paid and the customer pays all return shipping charges.
3. All returns/exchanges should be made within 7 days of the receiving
5. The customer has to pay all price differences for the exchanged product(s) and the shipping cost for the exchanged item.
6. For returned orders, the refund will be issued after receiving the item(s) in the condition mentioned in #1 within 7 business days.
Special Custom Orders and Customized Beads or Jewellery are not subject to refunds and exchanges. However, please contact us if you are not satisfied with your purchase.